Conditions of Sale

The following terms apply to any orders and purchases you make from this website.  When you purchase wine from this website, your contract of sale is with Shanghai Joey E-commerce Co., Ltd.  All payment for wine is made directly to Shanghai Joey E-commerce Co., Ltd who is also directly responsible for the sale and delivery of goods to you.  

You must not order or purchase goods from this website:
•    if you are aged under 18;
•    for re-sale purposes (all goods must be purchased for personal use); or
•    which are outside any order limits or restrictions which may apply to our wines on this site.

We may accept any order for the supply of goods (in whole or in part), or decline any order. We are not liable to you in respect of those goods that we are unable to supply to you, provided that we refund any amounts paid by you in respect of the unsupplied goods.

CANCELLATIONS AND RETURNS
Please ensure your product and delivery details are correct when you place your order.  Cancelled orders will be charged a fee of between 5RMB and 10RMB per bottle depending on your pickup location to cover our actual costs and expense occurred due to such cancellation.

In the unlikely event that the goods received are faulty or defective, not as ordered or not merchantable, please contact us on 021 607 30067 or help@thecellar.cn and we will attempt to remedy the situation as soon as possible.  If we are unable to supply you with wine of the vintage that you ordered, subject to your consent, we will substitute it for the same wine of a different vintage.

DELIVERY
Delivery is via Shanghai Joey E-commerce Co., Ltd. Any delivery time-frames specified by us are indicative only. We are not liable for any loss or damage that you may suffer if delivery is not made within the delivery timeframes or it is delayed for any reason. Please note that we can't deliver wine outside of China. We're also not obliged to deliver the goods to a location where our nominated contractor or agent does not provide delivery services. The person we deliver to has to be aged 18 years or over (and may be asked to provide proof of age). If no-one is at the delivery address, or if there is no-one aged 18 or over, Shanghai Joey E-commerce Co., Ltd will not leave the wine.

PRICES AND PAYMENT
All prices quoted on the website are inclusive of tax.  Payment is only deemed to have been made once it has been received by us. The price of the goods (and delivery services if applicable) in relation to an order will be calculated by reference to the prices specified on the site at the time that order is placed. Where you have paid for the goods at the time of ordering, or where you pay credit card on delivery, title and risk in the goods passes to you on delivery of the goods to the delivery address.

PRIVACY
Any information you provide to us through the website will be used and stored in accordance with our Privacy Policy.  These terms are governed by the laws of China.